About Us - Our Commitment to Lambeth

Caring for the environment

Climate Change and Sustainability

Climate change

Climate Change and Impact Plans

low emission zone

Carbon Neutral Council

better, fairer, lambeth

Better, Fairer Lambeth

Customer Charter – Our Commitment to You 

  • We will respond promptly to your enquiries and ensure you have a single point of contact to deal with your enquiry.
  • We will respond to all phone enquiries and emails within 24 hours.
  • We will provide accurate, up to date information, when you need it, using the medium best suited to you.
  • Our staff will be polite and treat all customers with dignity and respect.
  • Every customer will be valued by us and treated equally.
  • Information you give us will be treated with sensitivity and will remain confidential.
Quality Focused
  • We will tailor solutions to your needs and will offer competitive pricing without compromising service quality.
  • We will be solution focused helping you find answers to meet all your business and personal needs.
  • You will get the same excellent service standards if you receive services from a third party on our behalf.


  • We will be open and transparent with you about our processes, prices and payment timeframes.
  • Our dealings with you will be conducted with integrity, honesty and communicated clearly without jargon.
  • We will provide consistent and clear information across our communication channels.
  • We will continually strive to improve our services and constantly think about ways to improve everything we do.
  • We will use and develop technology to improve customer access to our staff and services and in how we monitor service performance and standards.
  • We will welcome your feedback, listen to any concerns and act swiftly to resolve complaints to drive improvements.