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020 7926 2122

Transparency and Open Data

Privacy Notice for Commercial Services​

Purpose of processing your information

Lambeth Council provides a range of Commercial Services aimed at delivering trusted and competitive services. These services are available to all interested parties including Lambeth’s residents, businesses and schools.

We collect the following information:
In the running and maintenance of our site we may collect the following:

  • Site Usage information relating to the pages viewed and resources accessed during your visit. This may include location, communication, and general traffic data.
  • Information provided voluntarily through sign-up.
  • Information provided through communication with us.

This information is only used for the intended purpose but if we intend to use it for any other purpose; we will normally ask you first. In some cases, the Council may use your information for another purpose if it has a legal duty to do so, to provide a complete service to you, to prevent and detect fraud, or if there is a risk of serious harm or threat to life.

How we collect your information
We collect information in several ways, for example, by letter, email, face-to-face, telephone and online forms.

Any information collected is used to provide an enhanced service. In addition, we may use the information for one or more of the following:

  • Providing information to you relating to our products or services.
  • To inform you of any changes to our website.

Who the information is shared with
Your personal information will not be disclosed to any party other than in accordance with this Privacy notice and in the following circumstances:

  • When a part or all our business is sold
  • Where required by law
  • To reduce the risk of fraud
  • Links to Third Parties
  • How long do we keep your information?
  • We keep the information for 7 years.

Your rights and access to your information
You have the right to request a copy of the information that we hold about you.

The General Data Protection Regulation also gives you additional rights about the information we hold about you and how we use it, including the right to:

  • Withdraw consent and the right to object and restrict further processing of your data; however, this may affect service delivery to you.
  • Request to have your data deleted where there is no compelling reason for its continued processing and if there are no legitimate grounds for retaining it.
  • Request your data to be rectified if it is inaccurate or incomplete
  • Have your data transferred or copied should you move to another authority
  • Not be subject to automated decision-making including profiling

To submit a Subject Access Request visit our request page.

If you have any concerns
Please contact us if you would like to know more about the information, we hold about you and how we use it, you can email us at

You have a right to complain to us if you think we have not complied with our obligation for handling your personal information; please visit our Compliments and Complaints page.

If you are not satisfied with the Council’s response you have a right to complain to the Information Commissioner’s Office (ICO). You can report a concern by visiting the ICO website.

Changes in your circumstances
You must notify us immediately if there are any changes in your circumstances and personal details so we can maintain an accurate and up to date record of your information.

Cookies (usage)
Cookies generate information regarding the computer of a site visitor. In future we may use cookies to help improve the user experience of our website.

In future we may use cookies to gather information regarding general internet use. Cookies, where used, will be downloaded to your computer hard drive. This information will not identify you personally. This data is purely statistical and does not identify any personal information.

You can easily adjust your computer settings to decline cookies. Find out how to do this here.

Lambeth Gold Commercial Services

We are committed to putting the needs of the customer first and will seek to continually improve our services.

This Customer Service Charter sets out our core commitments that each and every customer can expect when using Lambeth Gold Commercial Services.

Customer Service Charter – our commitments to you:


  • We will respond promptly to your enquiries
  • We aim to respond to phone enquiries and emails within 24 hours
  • We will provide accurate, up to date information, when you need it, using the medium best suited to you.
  • Quality focused
  • We will tailor solutions to your needs and will offer competitive pricing without compromising service quality.
  • We will be solution focused helping you find answers to meet all your business and personal needs.
  • You will get the same excellent service standards if you receive services from a third party on our behalf.


  • We will continuosly improve our services and will constantly think about ways to improve everything we do.
  • We will use and develop technology to improve customer access to our staff and services and in how we monitor service performance and standards.
  • We will welcome your feedback, listen to any concerns and act swiftly to resolve complaints to drive improvements.


  • We will be open and transparent with you about our processes, prices, service targets and payment timeframes.
  • Our dealings with you will be conducted with integrity, honesty and communicated clearly without jargon.
  • We will provide consistent and clear information across our communication channels.


  • Our staff will be polite and treat all customers with dignity and respect.
  • Every customer will be valued by us and treated equally.
  • Information you give us will be treated with sensitivity and will remain confidential.