We will respond promptly to your enquiries and ensure you have a single point of contact to deal with your enquiry.
We will respond to all phone enquiries and emails within 24 hours.
We will provide accurate, up to date information, when you need it, using the medium best suited to you.
Our staff will be polite and treat all customers with dignity and respect.
Every customer will be valued by us and treated equally.
Information you give us will be treated with sensitivity and will remain confidential.
We will tailor solutions to your needs and will offer competitive pricing without compromising service quality.
We will be solution focused helping you find answers to meet all your business and personal needs. You will get the same excellent service standards if you receive services from a third party on our behalf.
We will be open and transparent with you about our processes, prices and payment timeframes.
Our dealings with you will be conducted with integrity, honesty and communicated clearly without jargon.
We will provide consistent and clear information across our communication channels.
We will continually strive to improve our services and constantly think about ways to improve everything we do.
We will use and develop technology to improve customer access to our staff and services and in how we monitor service performance and standards.
We will welcome your feedback, listen to any concerns and act swiftly to resolve complaints to drive improvements.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.