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020 7926 2122

About us

Customer charter - Our commitment to You


  • We will respond promptly to your enquiries and ensure you have a single point of contact to deal with your enquiry.
  • We will respond to all phone enquiries and emails within 24 hours.
  • We will provide accurate, up to date information, when you need it, using the medium best suited to you.


  • Our staff will be polite and treat all customers with dignity and respect.
  • Every customer will be valued by us and treated equally.
  • Information you give us will be treated with sensitivity and will remain confidential.

Quality Focused

  • We will tailor solutions to your needs and will offer competitive pricing without compromising service quality.
  • We will be solution focused helping you find answers to meet all your business and personal needs.
    You will get the same excellent service standards if you receive services from a third party on our behalf.


  • We will be open and transparent with you about our processes, prices and payment timeframes.
  • Our dealings with you will be conducted with integrity, honesty and communicated clearly without jargon.
  • We will provide consistent and clear information across our communication channels.


  • We will continually strive to improve our services and constantly think about ways to improve everything we do.
  • We will use and develop technology to improve customer access to our staff and services and in how we monitor service performance and standards.
  • We will welcome your feedback, listen to any concerns and act swiftly to resolve complaints to drive improvements.